Privacy Policy

1. Introduction

Keystone Fund Recovery, a service of Keystone Asset Recovery Group LLC ("we," "us," "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or submit an inquiry through our contact form.

This policy covers information collected through this website. If you later enter into a separate written agreement with us for surplus fund recovery services, additional data-handling terms may apply in connection with that engagement.

By using our website or submitting information through our contact form, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Website Inquiry Information

We collect information you voluntarily provide through our website, including:

• Name and contact information (email address, phone number, mailing address)
• Property address and general details about your inquiry
• County, foreclosure date, and how you heard about us
• Any other information you choose to share in your message

2.2 Additional Claim-Related Information

If you later proceed with a claim, request additional assistance, or enter into a separate written agreement with us, we may collect additional information necessary to evaluate, administer, or support that matter. This may include:

• Identity-verification information (such as date of birth or government-issued ID)
• Documentation related to your property, foreclosure, or ownership
• Payment or disbursement information necessary for fund recovery

Collection and use of this additional information is governed by the terms of any separate written agreement and applicable law.

2.3 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and geographic location (general)

2.4 Information from Public Records

As part of evaluating potential surplus fund recovery opportunities, we may research public records including foreclosure sale records, property ownership records, court filings, and tax records.

2.5 SMS Communications

When you actively check the SMS consent checkbox on our contact form and submit your information, you consent to receive SMS messages from Keystone Fund Recovery at the number provided. The checkbox is never pre-checked and is not required to submit the form. Consent is not a condition of purchase.

SMS messages may include responses to your inquiry, follow-up communications regarding your surplus funds eligibility and claim status, and customer support messages. Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

3. How We Use Your Information

We use information collected through this website to:

• Respond to your inquiry and communicate with you
• Evaluate potential eligibility for surplus-fund-related assistance
• Send updates if you opt in to SMS or email communications
• Operate, secure, and improve our website
• Comply with applicable laws and regulations
• Prevent fraud and unauthorized access

If you later engage us under a separate written agreement, we may also use additional information collected in connection with that engagement to administer and support the related matter.

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories, excluding text messaging originator opt-in data and consent, will not be shared with any third parties.

4.2 Limited Sharing

We may share your information only in these circumstances:

• Service Providers: With trusted partners or sub-contractors who assist in delivering our services (such as customer service or claim processing support)
• Legal Requirements: When required by law, court order, or lawful government request
• Protection: To protect our rights, safety, or property
• Business Transfer: In connection with a merger or sale of our business
• With Your Consent: When you explicitly authorize us to share

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption for data transmission, secure servers with restricted access, regular security assessments, employee training on data protection, and limited access on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach affecting your personal information, we will notify you promptly in accordance with applicable law.

6. Data Retention

We retain information based on the nature of the data and the purpose for which it was collected:

• Website inquiry data: Retained for as long as reasonably necessary to respond to your inquiry and maintain our records, generally up to 24 months unless you request deletion
• Active claim data: Retained for the duration of the claim process plus any legally required retention period
• Completed claim data: Minimum of 7 years for tax and legal compliance
• SMS opt-in records: Retained for the duration of your opt-in plus any legally required period
• Website analytics data: Generally 12 months

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out of SMS: Reply STOP to any text message at any time
• Opt-Out of Email: Follow the unsubscribe instructions in any marketing email
• Restriction: Request that we limit how we use your information

To exercise any of these rights, please contact us via our website.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how you use our website, improve your experience, and analyze website traffic. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect and how it is used
• Right to request deletion of personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us via our website.

12. International Users

Our services are intended for United States residents. If you access our website from outside the U.S., your information will be transferred to and processed in the United States in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date above. We encourage you to review this policy periodically for any changes.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: